Help CenterIf you want to receive a transfer-restricted NexBridge issuance (for example, a regulated asset issued on Liquid) in self-custody, your Liquid wallet address must be whitelisted by the issuer. Whitelisting requests are submitted through the NexBridge OTC Desk.
Before you start
- Create your Liquid wallet and generate the correct receiving identifier (often an AMP ID / Liquid AMP address).
- Make sure you are submitting the exact address required for the asset (some assets require Liquid AMP).
- Complete any verification required by NexBridge (KYC/KYB) in the OTC Desk before requesting whitelisting.
Step‑by‑step whitelisting flow
- Log in to the NexBridge OTC Desk.
- Complete the NexBridge verification flow if prompted (whitelisting requires an approved profile).
- Navigate to the wallet verification section ( My Profile → Verify a New Wallet).
- Select the correct network type (for example, “Liquid AMP” if an AMP ID is required).
- Paste your wallet address / AMP ID exactly as shown in your wallet.
- Add an optional label to help you identify the wallet later.
- Submit the request for review.
Whitelisting status meanings
Pending: your request is under review.
Validated/Approved: your address is whitelisted and can be used to receive transfer‑restricted assets.
Rejected: the request could not be approved (for example, wrong address type, incomplete verification, or other compliance reasons).
Typical review times
Review times can vary by volume and business hours. As a general guideline, reviews are often completed within a few hours on business days and can take up to 48 hours on weekends/holidays.
If your request is stuck on Pending
If your request remains pending beyond the typical timeframe, contact NexBridge Customer Support and provide the wallet address / AMP ID you submitted, along with any request reference shown in the OTC Desk.
Links: NexBridge Customer Support